Error message in XDM

“Internal error.”

XDM “Internal error”: what to do

Something unexpected happened inside XDM that doesn't fit any of the known error types.

Updated October 7, 2026 1 min readXDM 8 and 9

First steps

Resume the download. Many internal errors are one-off timing problems.
Restart XDM and try again.
Update XDM to the latest version from the download page. The bug may already be fixed.
Start the download fresh. Delete the failed entry and download the file again.

Report it

Internal errors are bugs, and reports help fix them. Open an issue on GitHub with:

your XDM version (☰ menu → About XDM…) and operating system,
what you were downloading and how (browser, pasted link, video),
the log files from the logs folder inside XDM’s settings folder (~/.xdm-app on macOS and Linux, %USERPROFILE%\.xdm-app on Windows).

Privacy

Logs can contain download addresses. Look through them and remove anything private before posting them publicly.