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Find your error message or problem below. Each article explains the cause and walks you through the fix.
Got here from “How to fix this”?
When a download fails, XDM shows the reason and a How to fix this link that opens the matching page below. Your downloaded data is kept, so most failures can be resumed once the cause is fixed.
Download error messages
Shown in XDM when a download fails. The How to fix this link in XDM opens these pages.
Link expired
The download link has expired. Use Refresh link to get a new one fr...
Network error
Network error.
Invalid response
Server sent invalid response.
Session expired
Session expired.
Resume not supported
Server does not support resume.
Disk error
Disk error.
TLS connection error
TLS connection error.
Decryption error
Unable to decrypt the video. The encryption key is missing or invalid.
Can't save to folder
Unable to save the file to the destination folder.
Video merge failed
Unable to combine the downloaded video segments into the output fil...
Internal error
Internal error.
Common problems
Browser integration, videos, speed and startup.
Browser not capturing
Browser downloads go to the browser instead of XDM? Check that XDM is running, the extension is installed and allowed, the file type is e...
Video not detected
The XDM extension doesn't show a video to download? Play the video, check site access, lower the minimum video size, pick the quality in ...
Extension can't connect
Fix the XDM extension showing XDM isn't running while the app is open: port 8597, duplicate XDM versions, firewalls, browser restarts and...
Slow downloads
Why is my download slow? Check the speed limiter, connections per download, server limits, Wi-Fi, VPN and proxy, and how to get full spee...
Resume broken downloads
Resume interrupted XDM downloads after a crash, power cut, lost connection or sleep, and what to do when resuming fails: expired links, s...
Antivirus & firewall
Security software can block XDM's downloads, its browser connection, or the installer itself. How to allow XDM in Windows Defender, firew...
XDM won't start
Fix XDM not opening: check whether it's already running in the tray, conflicts with an old version, port 8597, display scaling on Linux, ...
Nothing matches. Ask the community on the XDM forum.