Troubleshooting

Download video option doesn't appear: video not detected

The extension lists a video once the page's player starts loading it. If nothing shows up, try these steps.

Quick checklist

  1. Play the video for a few seconds. Detection happens when the player loads the stream, not when the page opens.
  2. Reload the page (with XDM already running) and play again. Streams loaded before XDM started aren't seen.
  3. Check the popup: if it says XDM isn't running or Site access is restricted, fix that first. See browser not capturing.
  4. Lower the size filter. Short clips are hidden on purpose. Reduce Settings → Browser → Only detect videos larger than.
  5. Change the quality in the player (gear icon). Each quality the player loads appears in the list. Use More formats to see them all.

Videos that can’t be downloaded

  • DRM-protected streams on paid streaming services are encrypted with keys only the browser’s protected module can use. XDM doesn’t circumvent DRM.
  • YouTube. XDM stays off YouTube by design.
  • Live streams that never end can’t be saved as a finished file.

Advanced: load the stream yourself

If you can find the stream’s .m3u8 or .mpd address in the browser’s developer tools (F12 → Network, filter by m3u8 or mpd), paste it into ☰ → HLS/DASH download. See Download HLS and DASH streams by URL.